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Privacy

At Mayfair Granite we run a strict opt-in email policy.

You will not receive any further correspondence from us unless you choose to.

If you are currently receiving correspondence from Mayfair Granite and wish to unsubscribe, please send an email to unsubscribe@mayfairgranite.co.uk

Any information supplied to Mayfair Granite about yourself or your company is held in confidence and will not be passed to any third parties.

We do not store credit card details nor do we share customer details with any 3rd parties.

Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 0800 432 0267, or write to us at Mayfair Granite 56-58 Station Road Crossgates Leeds LS15 7JY, or email us at info@mayfairgranite.co.uk and we aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 981 2929.